CASE STUDY: DIGITAL MARKETING
900% Growth on One-Third of the Original Budget
Over a period of four months, ProCare Collision Center saw incoming calls and street traffic increase by 900% and a reduction in PPC of 66%. “Brandscapes fully grasped what we wanted to achieve. In one year Brandscapes turned our business from surviving to flourishing. Unfortunately we had to part ways because the equity in our business skyrocketed and we sold ProCare to Caliber Collision in 2022” said Jones. “Since selling the business we have kept sending John referrals and have enjoyed retirement,” she said. Scott and Kim Jones purchased ProCare Collision Center from Banroft Body Shop in 2014. Scott proclaimed that “Quality work is no accident.” John Hardy says, “Neither is good marketing.”
Brandscapes turned business from surviving to flourishing in one year.
Objective
Omaha, Nebraska-based ProCare Collision Center sought to expand their auto body business beyond the lackluster performance of their current agency, which had yielded disappointing results. They even considered an expensive five-figure television ad campaign to increase visibility. Their existing pay-per-click (PPC) Google Ads strategy was delivering minimal returns, producing only 2–3 new customer inquiries per month. ProCare engaged Brandscapes for a solution. In preparation, we reviewed a 100+ page digital marketing plan from their previous agency. It revealed that a significant portion of their $6,000 monthly ad spend was being wasted on an ineffective search engine marketing (SEM) strategy. Mismanaged campaigns directed traffic to a generic homepage that lacked an optimized keyword strategy, causing Google to penalize them with inflated PPC costs. After a strategic meeting with owners Kim and Scott Jones, we recommended redirecting their efforts toward a revamped PPC strategy. A multimedia campaign was deemed cost-prohibitive, so we developed a plan focused on lowering PPC costs while increasing conversions. This included a comprehensive review of their client demographics, implementation of a robust positive and negative keyword strategy, and targeted ad placements. The initial goal was to double inbound calls and foot traffic while reducing PPC bids to industry standards.
Execution
Brandscapes conducted a full audit of the ProCare Collision Center website and implemented updates across their media library, ensuring all images included descriptive, SEO and organic-friendly filenames. This simple, yet strategic move significantly improved their organic search rankings, elevating ProCare from seventh-page obscurity to a top-five position in search results. Next, we created dedicated landing pages tailored to the PPC campaign. Each page was optimized with relevant keywords aligned with ad copy, reducing bounce rates and ensuring compliance with Google’s guidelines. Misaligned keywords on landing pages not only deter users but also trigger penalties from Google, leading to higher costs per click. Leveraging demographic insights from ProCare’s customer data, we conducted additional census research to refine our bid strategy. Within three weeks of approval, we launched a streamlined SEM campaign with a reallocated budget of $1,200/month—one-third of their previous spend.
Results
To measure success, Brandscapes implemented tracking codes on ProCare’s website to monitor traffic sources and conversion rates. The results were exceptional. Across three Google Ad campaigns—focused on “call,” “search,” and “display” PPC—monthly conversions skyrocketed from 2–3 to 30–40, representing a 900% increase. Remarkably, this growth was achieved on just 33% of the original PPC budget. The campaign’s efficiency not only drove substantial new business but also showcased the power of strategic targeting and optimization.
Summary
The auto collision repair industry is fiercely competitive, with trust and credibility serving as key differentiators. ProCare’s transformation from underperforming to market leader underscores the potential of a strong product paired with a targeted, results-driven marketing strategy. While growth of this magnitude in such a short time is rare, it’s proof that when marketing is done right, exceptional results are possible.
Other
Kim and Scott Jones proved to be some of the most loyal and dedicated clients we’ve had the pleasure to work with. Initially skeptical about pivoting away from television advertising, they quickly saw the benefits of our approach after discussions with both Brandscapes and their TV media group. Rather than discouraging TV ads outright, we recommended they fund future campaigns with profits generated from PPC success rather than upfront capital. This strategy proved fruitful, and seven months later, they engaged Brandscapes to produce three :30-second radio spots. The spots resonated with their target market and further bolstered sales. Ultimately, ProCare’s remarkable success attracted the attention of larger industry players, culminating in the sale of their business to Caliber Collision—a bittersweet end to an incredible partnership.
In additions to the Google Ad campaign we did get to hae some fun and created a couple radio spots. There were three spots to be produced but the third spot hadn’t gone into production before ProCare sold to Caliber Collision.
We couldn’t be happier for Kim and Scott. So, if you’re a body shop looking for for better customer leads—we have an opening.
ProCare Collision Radio Spots
A woman finds herself confessing to her Father (Priest) after blaming her husband for taking her car to a second-rate auto body repair shop.
Bank robbery goes bad when the thieves have to call an Uber ride for their escape because their car is in a second-rate body shop.